Get Employment Hero Working the Way It Should
Employment Hero is a powerful payroll platform, but achieving full NZ Holidays Act compliance depends on how it’s configured. Karyn Campbell — certified Employment Hero specialist — ensures your system is set up correctly and working as it should.
Common Employment Hero Payroll Issues I Find
Leave settings that don’t correctly handle variable hours
Manual workarounds being used instead of system automation, increasing risk of error
Employees not set up with correct work patterns or standard hours, impacting leave calculations
Automation features not configured to support efficient payroll processing
Pay codes incorrectly excluding earnings from leave calculations
Incorrect setup of starting leave balances
How I Help
Full-Spectrum Employment Hero Payroll Support.
Configuration Review
A detailed review of your Employment Hero payroll setup — including leave types, pay categories, accrual rules, and calculation methods. I’ll identify anything that isn’t quite right and explain what needs to change to ensure accuracy and compliance.
Holidays Act Compliance Review
I review how your system is handling key Holidays Act requirements — including OWP vs AWE, relevant daily pay, alternative holidays, and annual leave. The focus is making sure your setup reflects how these should work in practice, not just in theory.
Employment Hero Migration
Moving to Employment Hero from another system? I manage the full process — from data mapping and leave balance setup through to system configuration, parallel pays, and go-live. The goal is a smooth transition with no surprises.
Post-Migration Review
If you’re already live, I can step in and review your setup — checking leave balances, opening figures, pay categories, and pay run outputs to make sure everything has landed correctly.
Employment Hero Training
Practical, NZ-specific training using your actual system. I’ll work through day-to-day processing, leave scenarios, and the areas that tend to cause confusion — so you feel confident managing payroll going forward.
Ongoing Support
Once everything is set up properly, I’m here as an extension of your business — for questions, sense-checking calculations, and ongoing compliance support. Available on a pay-as-you-go basis or as a monthly support option.
Why Getting The Configuration Matters
Employment Hero is designed for NZ Holidays Act compliance, but the default setup doesn’t fit every business. If the configuration isn’t tailored to how your team actually works, payroll will keep running as normal — while issues quietly build in the background.
When Employment Hero isn’t set up to reflect how your team actually works, the numbers it produces can be wrong — even though everything looks like it’s running smoothly.
Leave calculations are a good example. Payments need to follow specific rules — like comparing ordinary weekly pay (OWP) and average weekly earnings (AWE) — and the outcome depends on how your system is configured, what earnings are included, and how employee work patterns are set up.
This isn’t something the system can get right on its own. It comes down to how it’s been set up — and understanding what “right” looks like in practice.
Who This Is For:
Recently implemented Employment Hero and want to confirm correct NZ setup
Been on Employment Hero and never had configuration independently audited
Migrated from another system and unsure if data came across correctly
Have variable-hours or part-time staff with complex leave calculations
Team is new to Employment Hero and needs proper training
Planning to implement Employment Hero and want expert help from the start
EMPLOYMENT HERO CLIENTS
What Employment Hero clients say
"Kia ora Karyn, we are very grateful for your support and advice with the implementation of Employment Hero. We have appreciated your sound knowledge in both the system complexities and in remuneration matters, especially entitlement calculations. You made a daunting process far less stressful! We look forward to a continued partnership."
"The Christchurch Girls' High School Hostel, Acland House payroll is an intricate payroll which needs a robust payroll management system. We first engaged Karyn at Payroll Consult when we wanted to do an audit of the leave balances of our long-term staff. Karyn was able to provide us with clear and accurate information that worked back to the start date for these employees which allowed us to make the transition to the new payroll system knowing that the balances transferred were correct. Karyn then did the initial set up for Employment Hero and was readily available either on a zoom meet or phone call to step us through the use of the new system. Karyn is very quick to respond to any queries we have and we appreciate the learnings we have gained from her through this process."
"We are very lucky to have Karyn to help us with our payroll. Karyn is a payroll expert who knows payroll inside and out. She is only a phone call/email away when I need any help about payroll. Karyn helped us set up with Employment Hero and she made the whole process so easy just like a breath. Our staff all like to use the Employment Hero app where they can put in all the timesheets and check any payslips at any time. I would like to recommend Karyn to anyone who is not happy with their current payroll system or has any problems with their payroll."
"Karyn has been absolutely amazing at setting our business up from scratch for payroll. She is professional and patient every step of the way. She's always available to answer questions or troubleshoot (even when I message her constantly!), and honestly, my payroll would be a total mess without her support. I couldn't recommend Karyn enough - she truly goes above and beyond."
Frequently Asked Questions
Is Karyn certified in Employment Hero payroll?
Yes. Karyn is a certified Employment Hero payroll specialist with hands-on experience configuring, migrating, and supporting Employment Hero payrolls for NZ businesses. She recently won NZ Payroll Partner of the Year 2025.
If we set up Employment Hero ourselves. Is that likely to be correct?
Employment Hero's onboarding resources are good for getting the system running. They aren't designed to ensure NZ Holidays Act compliance at a granular level. Most self-configured Employment Hero setups I audit have at least some configuration issues — often in leave calculation methods and pay code settings.
Can you help if we're planning to implement Employment Hero, not yet on it?
Yes — and getting the setup right from the start is the best time to do it. I can be involved in the implementation process, ensuring the configuration is correct before your first live pay run.
What if you find our Employment Hero payroll has significant errors?
I'll document the financial exposure, explain your obligations, and help you decide the best approach. This might involve correcting configuration going forward, recalculating affected employees, or a combination. I help you understand what's required and what's practical.
Employment Hero Payroll, Done Right for NZ.
Employment Hero is designed to handle NZ payroll well — the difference comes down to how it’s configured. When the setup reflects your business correctly, everything flows as it should.
