Expert Payroll Help, Without the Full-Time Hire.
Get access to NZ's top payroll expertise — when you need it, as much as you need it. No retainer surprises. No junior consultants. Just Karyn, answering your payroll questions and keeping you compliant.
The Problem
Running Payroll Without a Safety Net Is Stressful
For most small and medium NZ businesses, payroll is run by one person. When a tricky question comes up — how do you calculate a redundancy payment? Is this employee entitled to alternative holiday pay? — there's no one to ask.
Googling NZ payroll questions is unreliable. The Holidays Act is complex enough that generic advice may not be correct for your situation. And getting it wrong has real consequences: back-pay obligations, IRD penalties, or employment disputes.
What most businesses actually need isn't a full-time payroll hire. They need the right answer, quickly, from someone who knows NZ payroll inside out. That's what our ongoing support service provides.
What's Included
Priority email and phone support from Karyn directly
Ad-hoc leave calculation checks
Complex scenario guidance (parental leave, redundancy, final pays)
Payroll processing audits before finalising
IRD and compliance query support
Year-end and annual leave anniversary support
Support Packages
Flexible to Fit Your Business.
We don't believe in one-size-fits-all retainers. Here's how we typically structure ongoing support.
Pay-As-You-Go
Ad-hoc support at an hourly rate. Book time when you need it, with no ongoing commitment.
Best For: Businesses with occasional complex queries or one-off scenarios. No minimum commitment.
Monthly Support Package
A fixed number of hours per month, reserved for your business. Lower rate than ad-hoc. Predictable costs.
Best For: Businesses that run payroll weekly or fortnightly and want consistent access to expert support.
Quarterly Audit + Support
Quarterly payroll spot-checks plus ongoing support between audits. Proactive oversight, not just reactive help.
Best For: Businesses that want proactive oversight and a higher level of assurance that their payroll stays compliant.
How It Works
Simple Onboarding. Direct Access From Day One.
01
Onboarding Call
30–60 minutes to understand your payroll setup, software, workforce, and complexity areas. Context that makes every future answer better.
02
Direct Access to Karyn
Via email and phone, on the terms agreed. Email queries typically answered within one business day. Urgent matters by prior arrangement.
03
We Track Your Questions
Every query and answer is documented — building a knowledge base specific to your business so the same question doesn't need to be answered twice.
04
Regular Check-Ins
Depending on your package, scheduled calls to audit what's come up and flag anything we've noticed before it becomes a problem.
Frequently Asked Questions
How quickly do you respond to queries?
Typically within one business day for email queries. For urgent matters — like a payroll you need to process today — we agree on a priority contact process during onboarding.
What payroll software do you support?
All major NZ payroll platforms: iPayroll, PayHero, Crystal Payroll, Smartly, Employment Hero, Xero, and MYOB. If you're on something else, get in touch — we'll assess whether we can help.
Can I cancel if my needs change?
Yes. Monthly packages can be paused or cancelled with one month's notice. We don't lock you into long contracts.
What if I need more hours than my package includes?
Additional hours are billed at the same rate as your package. We'll let you know if you're trending over so there are no surprise invoices.
Is this just for small businesses?
No. We work with businesses from 5 to 200+ employees. The level of support needed varies, but the need for payroll expertise doesn't disappear as you grow.
Stop Guessing. Get Payroll Expert Support You Can Actually Reach.
A question that takes you an hour to research takes Karyn five minutes to answer. At the right price, ongoing payroll support pays for itself quickly.
